Shipping policy

At Nivro, we strive to deliver your furniture safely and efficiently. Please review our shipping and delivery information before placing your order.

Shipping Destinations

Nivro currently offers shipping within the United States.

Shipping availability may vary depending on the destination and the size of the furniture item.

Shipping Fee

Our standard shipping fee is:

$20.00 per order

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Any applicable taxes or additional charges will be shown during checkout.

Order Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Processing takes place Monday through Friday, excluding public holidays.

Please note that processing time is separate from shipping time.

Shipping and Delivery Time

Our estimated shipping and delivery timeframe is:

5–8 business days

This timeframe begins after the order has been processed and dispatched.

The estimated total time from order placement to delivery is generally 6–10 business days, excluding weekends and public holidays.

Delivery estimates are provided for informational purposes and are not guaranteed. Actual delivery times may vary due to carrier schedules, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please allow time for the carrier's tracking system to update after dispatch.

Furniture Delivery

Furniture deliveries may require additional handling due to the size and weight of the products.

Please ensure that the shipping address is accurate and that the delivery location is accessible.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the shipment when necessary.

Any special delivery arrangements, such as in-home placement or assembly, are not included unless explicitly stated on the product page or at checkout.

Shipping Delays

Although we aim to meet our estimated delivery times, delays may occur due to:

  • Severe weather conditions.

  • Carrier disruptions.

  • Public holidays.

  • Incorrect or incomplete shipping information.

  • Other circumstances beyond our reasonable control.

If we become aware that an order cannot be shipped within the promised timeframe, we will notify you and provide available options, including cancellation and a refund where required by law.

Incorrect Shipping Address

Please review your shipping address carefully before submitting your order.

If you notice an error, contact us immediately at hello@nivro.us.

We cannot guarantee address changes after an order has been processed or shipped.

Additional shipping costs may apply if a shipment must be redirected or reshipped due to incorrect information provided by the customer.

Lost or Damaged Shipments

If your order appears lost, has not arrived within the expected timeframe, or arrives damaged, please contact us.

We will work with you and the carrier to investigate the issue and determine an appropriate resolution.

Contact Us

For shipping-related inquiries, please contact:

Email: hello@nivro.us

Phone: +1 920-933-9531

Address: 283 E. 9th Street, Fond du Lac, WI 54935, United States