Refund policy

At Nivro, we want you to feel confident when purchasing furniture from our website. If you are not satisfied with your purchase, you may request a return within 30 days, subject to the conditions outlined below.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be free from damage caused after delivery.
Include its original packaging, accessories, and included components where reasonably available.
Be accompanied by proof of purchase or an order number.

Due to the size and nature of furniture products, we recommend carefully inspecting your order upon delivery.

Items Not Eligible for Return

Returns may not be accepted for:

Items that have been used, altered, or damaged after delivery.
Products damaged due to improper assembly, misuse, or neglect.
Items returned without prior authorization.
Items that are not in a condition suitable for resale, except where the issue is due to a defect or damage covered by applicable law.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

How to Request a Return

To begin a return, please contact us at:

Email: hello@nivro.us

Phone: +1 920-933-9531

Please include:

Your order number.
The name or description of the item.
The reason for the return.
Photos of the item, if relevant to your request.

Our team will review your request and provide return instructions, including the appropriate return address and any applicable shipping arrangements.

Please do not send an item back before receiving return authorization.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by Nivro, the customer is responsible for the return shipping costs.

Because sofas and furniture are large items, return shipping costs may vary depending on the item's size, weight, and shipping destination.

If an item arrives damaged, defective, or incorrect, please contact us. We will review the issue and provide an appropriate resolution in accordance with applicable law.

Refund Eligibility

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be issued to the original payment method.

Refunds are generally processed within 5–10 business days after approval. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Refund Amount

For approved change-of-mind returns, the refund will generally cover the eligible product price.

Original shipping charges and return shipping costs are non-refundable for change-of-mind returns, unless otherwise required by applicable law or agreed by Nivro.

If an order is cancelled before shipment or cannot be fulfilled, applicable payments, including shipping charges, will be refunded as required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within a reasonable time after delivery.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the item and any visible damage, if applicable.

We will review the information and determine an appropriate resolution, which may include a replacement, repair, return, or refund, depending on the circumstances and applicable law.